IT leaders are at an inflection point in terms of making the right technology investments, delivering value and building a future-ready IT landscape. They are doing all this in an environment where technological heterogeneities and complexities have made it necessary to put in place a wide range of IT services, making cost optimization, reliable and strategic IT operations the need of the hour.
Every organization relies on robust, agile business applications to run front offices to reach new customers, and sell products and services. There is also a need to rely on business applications in the back office to maintain records, manage inventory, process analytics, and coordinate general administrative functions. Business applications are at the heart of ongoing transformations. In order to truly support businesses, these applications should be flexible enough to promote agility to enable organizations to quickly respond to inevitable change.
Our Application Management Service practice gives organizations a competitive edge. The key features of our service include:
Cusset's automation platform consists of self-service, self-heal services and a repository of scripts that enable automated provisioning in your hybrid IT environment.
A database of frequently encountered errors and corresponding solutions that help reduce resolution time for frequently raised tickets.
A 360 degree view of alerts and tickets and an ability to predict an alert or an incident.
Track end user experience in real time and ensure that the green service indicators actually translate to satisfied end users; verified through periodic surveys.
Up and available business processes suiting your business needs and criticality with quick root cause identification and corrective measure instillation in case of an outage.
The multi-vendor environment usually lacks end-to-end accountability and contractual mechanisms to integrate vendors and ensure collaboration. With 40-45% leakage observed on an average, full potential of multi sourcing is not realized.. It interfaces between IT, business users, service providers and service integrators to facilitate clear accountability on SLAs/KPIs and on-time delivery of services.
Whether you use traditional data centers, virtualized environments, an on/off-premise private cloud public clouds or hybrid clouds, Cloud Operations Center provides the ideal platform to Provision, Configure, Secure, Monitor And Manage your applications and Cloud infrastructure - transforming your enterprise to have a seamless Hybrid Cloud experience.
Cloud Operations Center, your business can achieve significant benefits, including:
Unified Service Management with centralized policy management and workflow automation.
Centralized Dashboard of SLA and Assets spanning multiple cloud environments.
Enhanced business agility and faster time to market with resource elasticity and high scalability.
Cloud-based pay-per-use pricing models.
Compliance and monitoring of services in the cloud environment.
Analytic modeling for predicting the future capacity requirements and application response times.
Workflow and processes automation across the proposed and third-party solutions and platforms.
Self-Service Provisioning of machines on demand directly based on preconfigured approval workflows.
Charge back to internal Business Units based on consumption.